Refund policy

Welcome to vivv. We are dedicated to crafting premium tech gear with uncompromising quality. If your purchase does not completely meet your expectations, we are here to assist you with a seamless return or exchange process. Please review our policy below.

1. 30-Day Return Window & Eligibility
We accept returns and exchanges within 30 days of the delivery date. To be eligible for a return, your item must meet the following strict criteria to ensure its premium value is preserved:

• The item must be in its original, unaltered, and pristine condition.
  
• The strap must not show any signs of wear, attachment, or installation to the Apple Watch. Any creasing, scratches, or cosmetic alterations will render the item ineligible for a return or exchange.
  
• The item must be returned in its original packaging, including all boxes, protective sleeves, inserts, and accessories.
  

2. Damaged or Defective Items (Seller’s Responsibility)
Every vivv product undergoes rigorous quality control. However, if you receive an item that is defective or damaged during transit, we will take full responsibility.

• Please contact us immediately upon receipt with photographic or video evidence.
  
• Upon verification, vivv will fully cover the round-trip shipping costs to provide you with a replacement or a full refund.
  

3. Change of Mind & Size Selection (Buyer’s Responsibility)
If you wish to return or exchange an item due to a change of mind, incorrect size selection, or color preference:

• The buyer is responsible for all round-trip shipping fees incurred during the process.
  
• Please Note: Even if your original order qualified for Free Shipping, the actual round-trip shipping costs will be deducted from your final refund or billed for an exchange

.4. Regional Shipping Rates

Shipping fees for returns and exchanges vary depending on your geographical location. The specific rates applied will strictly follow the regional shipping guidelines detailed on our product specification pages.

5. How to Initiate a Return (Return Authorization)
To ensure a secure and efficient processing of your return, please follow these steps:

1. Do not send your purchase back to the sender's address without prior notice. Unauthorized returns cannot be processed.
   
2. Contact our support team via email with your Order Number and the reason for your return.
   
3. Once approved, our team will provide you with the correct return shipping address and detailed instructions.
   

6. Refunds

• Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.
  
• Approved refunds will be processed strictly via the original method of payment used during checkout. Please allow 5 to 7 business days for the funds to reflect in your account, depending on your financial institution's processing times.
  
• Please note that any international customs duties, local taxes, or payment gateway transaction fees incurred at the time of purchase are non-refundable.